What Is It?
Lola is the “phone a friend” lifeline for travel planning. The free Lola app lets users chat with travel agents instantly, making and changing arrangements on the fly. Lola combines a team of travel experts with cutting-edge technology to basically put a travel agent in your pocket.
Ironically, technology is what made travel agents obsolete. Now Lola uses it to save them. Use Lola to book a trip—hotel, flight, transportation, restaurants, and tours, you name it—and upon arrival, to get acquainted with an area and update your plans. Rather than an old-school travel agent who would be a long-distance phone call away, Lola is available via any WiFi connection worldwide. Take off with no worries, knowing you have a lifeline in your pocket.
How Does It Work?
Lola’s chat-focused system simplifies the entire process of researching and booking a trip. Signing up requires only your name and contact information—this is a key differentiator from other apps, which may attempt glean information about your demographics and interests for personalized recommendations. Most travel apps entail some form filling about travel dates, destination, etc., but Lola can get you started with just a text message.
Simply open the app and start chatting away—type where and when you’re going into one message. The app uses AI (artificial intelligence) technology to read your messages and direct them to a human travel agent who is an expert in that destination. Lola eliminates the research and planning workload associated with scouring the Internet for travel advice and deals.
Booking travel and tours through a travel agent versus an impersonal website just feels better—making us wonder why these experts ever went extinct in the first place. Having a dedicated agent in charge of your travels means there’s an actual human being who’s accountable for your reservations…and always available to make last-minute changes.
While booking through Lola is fantastic, the app really shines upon arrival. Chat your agent to find brunch spots or join a city tour. Based on chat history, Lola will develop a decent knowledge of your preferences, too. After a few trips, when you type in “Dinner in Santa Monica,” Lola will automatically know you mean “Local fare with an ocean view, but without attitude or tourist prices.”
Lola enables spontaneity while also keeping an eye on flight delays and reservation updates. Ask the app anything—whether it’s about concert offerings or traffic updates, Lola’s got your back.
Our Favorite Part
Yes, texting is great. But whatever happened to the art of the conversation? Lola has call centers for ‘round-the-clock customer support. And in the very unlikely event that your Lola app is acting buggy, you can always reach Lola via email. Lola is expanding rapidly and may introduce price tiers as the app gains popularity, so our advice is to download it now.
Get It Now
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Annie’s based in Los Angeles but hails from Portland, Oregon. Sort of. She moved to six states by the time she reached middle school, and continues to move around the US and abroad – call her a nomad, but she prefers “Location ADHD.” After studying abroad in New Zealand, Annie circled the globe, graduated from USC, and circled the world once again. For one year she lived out of a backpack everywhere from The Philippines to Nepal to Slovenia to Norway. She’s a curry connoisseur and passionate explorer, taking the road less traveled, the “trail” covered in vines and swarmed in exotic bugs. Foreign lands feel like home, and Annie loves encouraging more and more people to utilize their passports and experience a new culture.