“Whatever you are, be a good one.” Abraham Lincoln
This week we are celebrating our amazing Customer
Care Success Team….wait, wait wait. Let’s back up a second. Did you catch that? We changed our name from Customer Care to Customer Success, and here’s why!
It’s simple. This team understands that customer support is a team sport. They are committed to working together to ensure that every single customer achieves success in every interaction they have with eBags.
It starts with listening. Our Customer Success team understands how important it is to fully understand a customer’s needs and it starts with asking questions, listening to the customer, and being empathetic in every situation.
It continues with solving problems. Our Customer Success team knows our product and knows how to find solutions. They aren’t afraid to get creative and to work with the customer to come up with out-of-the-box solutions to solve problems quickly and painlessly.
It ends with being a real person. Our Customer Success team CONNECTS with our customers. They are real people based out of our headquarters in Denver, Colorado. They have families and feelings and aren’t afraid to share their personality and engage in conversation outside of the “customer service experience.”
Because we are so proud of our Customer Success Team here at eBags, we decided to show our appreciation for the team by throwing them a Customer Success Spirit Week.
Every day our group of serial successors has been sprinkled with a little something special to assist in their never-ending quest to create a successful experience for every customer. Here’s a glimpse for how we celebrated our teams’ awesomeness!
Monday – Bagels and Coffee. A breakfast combo that will never go out of style.
Tuesday – Massages for the entire team. Nothing like a nice rub after spending hours on the phone at your desk! #simplejoysinlife
Wednesday – Caricaturist. You know, the artist who draws silly photos that look eerily like you? We had a fun time with this activity!
Thursday – Blog launch and “Thanks a Latte’s” at their desks!
Friday – Rootbeer Float. TGIF and a fantastic treat. It’s been a great week! 🙂