“Whatever you are, be a good one.” Abraham Lincoln
This week we are celebrating our amazing Customer
Care Success Team….wait, wait wait. Let’s back up a second. Did you catch that? We changed our name from Customer Care to Customer Success, and here’s why!
It’s simple. This team understands that customer support is a team sport. They are committed to working together to ensure that every single customer achieves success in every interaction they have with eBags.
It starts with listening. Our Customer Success team understands how important it is to fully understand a customer’s needs and it starts with asking questions, listening to the customer, and being empathetic in every situation.
It continues with solving problems. Our Customer Success team knows our product and knows how to find solutions. They aren’t afraid to get creative and to work with the customer to come up with out-of-the-box solutions to solve problems quickly and painlessly.
It ends with being a real person. Our Customer Success team CONNECTS with our customers. They are real people based out of our headquarters in Denver, Colorado. They have families and feelings and aren’t afraid to share their personality and engage in conversation outside of the “customer service experience.”
Because we are so proud of our Customer Success Team here at eBags, we decided to show our appreciation for the team by throwing them a Customer Success Spirit Week.
Every day our group of serial successors has been sprinkled with a little something special to assist in their never-ending quest to create a successful experience for every customer. Here’s a glimpse for how we celebrated our teams’ awesomeness!
Monday – Bagels and Coffee. A breakfast combo that will never go out of style.
Tuesday – Massages for the entire team. Nothing like a nice rub after spending hours on the phone at your desk! #simplejoysinlife
Wednesday – Caricaturist. You know, the artist who draws silly photos that look eerily like you? We had a fun time with this activity!
Thursday – Blog launch and “Thanks a Latte’s” at their desks!
Friday – Rootbeer Float. TGIF and a fantastic treat. It’s been a great week! 🙂
Krista’s passion for exploration and world travel was ignited in college when she packed her suitcase and moved to Sweden to study International Business for a year. She hopped on a train or plane every weekend from her home in Uppsala and traveled throughout Europe, making new friends and new memories along the way. Soon after her college career ended, she felt the tug of wanderlust again, and this time went even further…to live on the beach down under in a little place called Australia! Krista’s traveling habit started stacking up frequent flyer miles and she didn’t have a way to organize or utilize all of the points she was earning. So she decided to take matters into her own hands and founded UsingMiles , a company that would help frequent flyers and road warriors become mile moguls. Fast forward to today and you will find Krista engaging with travelers from all over the world to help them find the perfect bag. And of course, planning her next trip.