eBags Blog

I want to say a big thank you to the eBags customer care team, and let you know that my thoughts are with you!

Manila in the Philippines is the home of the eBags customer care center. Last weekend, Manila experienced severe flooding and devastation as a result of tropical storm Ondoy. Many reports state that the rainfall alone was the worst the Philippines has seen in 40 years and compared the devastation to Hurricane Katrina in the US. When the storm began to peak late Saturday, Manila time, we had eBaggers who were not able to leave work because transportation in the city of Manila was already impossible. So, we had a team of agents that stayed at the office from Friday through the Saturday shift handling all calls and emails, as well as coordinating efforts for all to get home safely at the end of the day. In addition, there were two agents who actually traveled through the storm to report to work for their Saturday shift.

You guys are awesome… thanks so much for your dedication to providing excellent service for eBags customers.

UPDATE: eBags will be sending assistance and employee donations to help our fellow eBaggers overseas whose homes were devastated in the flood. Again, thank you for all that you do from everyone here in Denver. Our thoughts are with you.

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